Orders, delivery & payments
Where is my order?
What are the shipping costs?
Do you ship to other countries than Germany?
Can I buy my Bracenet directly in Hamburg?
How do I return my order?
Which payment methods do you offer?
How can I redeem my gift card?

Products, nets & background
How do I get my size?
When is a sold-out Bracenet coming back to the shop?
Where do you recover the nets?
Where do you manufacture the Bracenets and Keychains?
Are your garments and bags produced under fair working conditions?
Where is my donation going and what is it used for?
Are you offering Bracenets without the magnetic clasp?
Are you dyeing the Bracenets?
Are there Bracenets with less – or zero – knots?