Due to relatively high order levels our manufacturing & shipping time is currently about 10-15 working days. We are very happy about the orders and we are working all around the clock to make you receive your orders as soon as possible. If you need your Bracenet earlier than within the stated time frame, for a birthday or any other special occasion, please contact us via mail or phone and we’ll try to help you out.
Bracenets (Deutsche Post): The delivery costs amount to 2.70€ within Germany, 3.70€ within the EU and 7.20€ for the rest of the world.
Bags, sweatshirts, hoodies, etc. (DHL): The delivery costs amount to 5.99 € within Germany and for all other countries 8.90 €.
Yes, we are shipping worldwide.
We don’t have our own shop in Hamburg, but we have several retailers in our city. You can find them here: bracenet.net/en/retailer/
You can also pick up the order you placed online at our working space in Hamburg. Just contact firstname.lastname@example.org after you ordered successfully your products and make an appointment.
You can return any Bracenet without signs of usage to us or choose another one, up to 4 weeks after purchase. Please add the return form to your parcel, so we know how we should proceed.
If your Bracenet is damaged, you can return it and we will repair it for you. Please add the return form to your parcel, so we know how we should proceed.
You can use this form in both cases: bracenet.net/en/returns/
You can pay via bank transfer, PayPal, credit card and SOFORT.
You can redeem your gift card on the “checkout” page. Just click the respective link and enter your gift card code.