FREQUENTLY ASKED QUESTIONS
Order & Delivery
How long is the delivery time?
As soon as we receive your order, we will immediately and personally produce your new statement for marine conservation. It will then be dispatched directly and will usually be in your mailbox after 3-5 working days. During the Christmas period, delays with shipping providers can lead to longer shipping times.
Would you like to give one of our products as a gift and urgently need it sooner? Then please contact us!
How much are the shipping costs?
Bracenets
Shipping costs within Germany are usually €3.19. They may vary for particularly large deliveries and for shipping to other countries. You can see the exact amount for your order during the ordering process.
Customs duties for international deliveries are not included.
Bags, hoodies, sweatshirts, etc.
Shipping costs within Germany are usually €5.99. They may vary for particularly large deliveries and for shipping to other countries. You can see the exact amount for your order during the ordering process.
Customs duties for international deliveries are not included.
How can I track my shipment?
As soon as we have dispatched your order, you will receive a confirmation email. There you will find a link to track the status of your shipment.
You can always track international shipments until they are handed over to international transport, and for some countries even until they reach their destination.
Do you also deliver abroad?
Yes, we will send your Bracenet to you worldwide. You can see the exact shipping costs for your international order during the order process. Customs fees are not included.
Please note: Due to changed customs regulations, returns from non-EU countries are temporarily not possible. Repairs and exchanges cannot currently be offered here.
You can always track international shipments until they are handed over to international transport, and for some countries even until they reach their destination.
Can I view or purchase Bracenets in store?
You can view, try on and purchase a selection of our Bracenets at our retailers in Germany and some other countries. You can find an overview here .
Unfortunately, we are currently unable to offer a store or on-site consultation. If you have any questions, please contact our Customer Happiness Team at hello@bracenet.net.
Can I complain about or exchange my order?
Of course, we want you to be happy with your order! That's why we exchange any unworn product for you and offer free repairs for our handmade products made from former fishing nets. Of course, you can also cancel your purchase up to 14 days after receiving your order - no questions asked.
In all these cases, please use this form and send us your product back. Please pack it in the original cardboard packaging or wrap it in paper if you have lost it.
Please understand that we cannot exchange or return special sizes or custom-made items made especially for you.
What payment options do I have?
You can choose between these methods to pay for your order: PayPal, credit card, Klarna invoice.
Where can I redeem my voucher?
After you have added your products to your shopping cart, you must first click on the checkout. Here you can redeem your discount code or gift voucher in the top right corner.
Your gift card has 6 characters and doesn't work? Then please add XX to the end.
If you have any questions, please contact hello@bracenet.net.
products
How do I find my right size?
Our Bracenets are available in sizes XS (17 cm), S (19 cm), M (21 cm) and L (22 cm). You can find your right size by measuring the circumference of your wrist.
To do this, take a piece of string (e.g. thread or shoelaces), put it around your wrist and then measure the length with a ruler or tape measure. Your bracenet should ideally be 0.5-1.5 cm longer - depending on how tight you want it to fit.
You can see our recommendation in this table: Find your size
We also offer a limited number of special sizes from time to time. Please contact our Customer Happiness team at hello@bracenet.net .
How do I put on my adjustable bracelet correctly?
It's best to have someone else help you put on your adjustable bracenet with tube. But you can also do it on your own in just a few steps. You can find illustrated instructions below .
When will a sold out Bracenet come back?
We make our bracenets from former fishing nets. We receive most of these nets from our partner organizations Healthy Seas and Ghost Diving, who recover them from the sea with their worldwide diving teams.
Since fishing nets come in many different colors, we can always make new Bracenet editions for you. But we never know if we will recover a certain color again. Find out more about the colors of fishing nets.
If you particularly like a Bracenet, you should order it directly. Subscribe to our newsletter to stay informed about the latest Bracenets! Scroll all the way down to find the registration form.
How is the team clothing produced? Do you use organic cotton?
We follow strict criteria when selecting our hoodies, sweatshirts, t-shirts and bags. They are all made from 100% organic cotton. You can find more detailed information on the individual products.
What kind of closures do you offer for the Bracenets?
All Bracenets are equipped with a stainless steel magnetic clasp that is safe for everyday use as standard. Many are also optionally available with a bayonet clasp for an extra secure hold.
For the adjustable Bracenets we use a stainless steel bead and 2 sliding knots with which you can individually adjust the size to your wrist.
Are the Bracenets available in other colors?
Browse through our shop to discover all the latest Bracenets!
Since we make our bracenets from former fishing nets, their colors also come from these nets. Within a net color, the color intensity differs due to influences such as sunlight, waves and friction on reefs, cliffs and wrecks. We do not change the color of the bracenets. Find out more about the colors of the fishing nets!
Once we have completely processed a net, we cannot offer this color again until it has been recovered. If you particularly like a Bracenet, it is best to order it directly. Subscribe to our newsletter to stay informed about the latest Bracenets! Scroll all the way down to find the registration form.
Why do some of the bracenets have knots and some don't?
We make our bracenets from former fishing nets. Since we do not treat these nets in any way other than cleaning them with water, the structure, color and knots all come from the original net.
The mesh size of a net determines how far apart the knots are and how many knots a bracenet has. Some bracenets also have no knots. There are two reasons for this: either we have laboriously unknotted them for you or they consist of knotless ropes on which the fishing nets hang. Find out more about how fishing nets differ!
What do the names of the bracenets mean? Were the nets recovered at the respective locations?
We choose the names of our bracenets to suit the sea region they remind us of. This can have something to do with their colour or the origin of the nets, for example, but does not always mean that the nets come from there.
Are your products vegan?
Yes, all our products are vegan.
Are your products waterproof?
Yes, all our products are rustproof and waterproof.
BRACENET & Networks
How did BRACENET come about?
In 2015, Madeleine and Benjamin, the founding team of Bracenet, traveled with their backpacks to their annual vacation in Tanzania and Zanzibar. While diving, they soon discovered pieces of old fishing nets everywhere and thus became acquainted with ghost nets for the first time. The two could not stand by and do nothing and began to collect the nets. Lost in thought, they eventually put a piece around each wrist - and saw a bracelet in front of them. The idea of Bracenet was born! You can read the entire founding story of Bracenet here.
What are ghost nets?
Ghost nets are old, lost or intentionally sunk fishing nets. They float through our oceans and pose a major threat to ecosystems, killing countless marine animals and taking 400-600 years to decompose. The Great Pacific Garbage Patch alone is made up of 46% of these nets, and up to 1 million tons more of these nets end up in our oceans every year. Find out more!
Where do the donations go and what happens to them?
We want to save our oceans! That's why we regularly donate to protect the seas and marine animals. To date, we have transferred over €250,000 to our partner organizations and many other great projects. Thank you for being part of our mission and donating with us!
The majority of our donations go to Healthy Seas. This organization saves marine animals and ecosystems by recovering ghost nets from the oceans and giving them new life. We have worked closely with them since 2016 and receive many of their recovered ghost nets. Our donations fund recovery missions, boat rentals, hazard training, diving equipment and preventive measures, among other things. Find out more about Healthy Seas here.
With many of our products we also support specific organizations and projects, such as Sea Shepherd, Shark Allies and many more. You can find further information on the respective product pages.
Who are Healthy Seas, Ghost Diving and Nofir?
Healthy Seas saves marine animals and ecosystems by recovering ghost nets from the oceans and giving them new life. We have worked closely with them since 2016 and receive many of their recovered ghost nets. We regularly donate to Healthy Seas to enable further recovery missions and preventive measures - so far over €150,000 (as of 05/22). Find out more.
Ghost Diving is the world's leading organization for recovering ghost nets. The association of 250 volunteer divers worldwide works closely with Healthy Seas and recovers nets from depths of up to 50 meters. Our donations to Healthy Seas also directly benefit their work, as they finance, for example, boat rental fees, hazard training and diving equipment. Find out more.
Nofir is a pioneer in the recycling of fishing equipment. The company collects old and discarded equipment across Europe and beyond - such as the nets from Healthy Seas and Ghost Diving - to sort and clean them and prepare them for recycling. Nofir passes the nets that are in good condition on to us for upcycling. Find out more.
Where and how are the nets recovered?
We work closely with Healthy Seas, Ghost Diving and Nofir to remove ghost nets from the sea. Healthy Seas navigates recovery missions with Ghost Diving's 250 volunteer, specially trained divers worldwide. They remove the ghost nets from wrecks and reefs at depths of up to 50 meters and bring them to land. The nets then come to Nofir, where they are sorted and cleaned using only water in an environmentally friendly way. Nofir also collects discarded nets directly from fisheries so that they don't end up in the sea in the first place.
The ghost nets and discarded fishing nets ultimately come to us from Nofir. We now also receive nets from many other sources, for example from NGOs such as the Ocean Voyages Institute, the Mare Foundation and the WWF, which actively recover ghost nets. Some fisheries also send us their discarded nets directly so that they don't end up in the sea in the first place. Anyone who finds parts of the nets on the beach can always send them to us, as we are happy to process as many nets as possible: go to the form.
I found ghost nets washed up on the beach. Can I send them to you?
It's great that you collected the washed-up nets! Please send us some information about the nets you found. We will then contact you to discuss what we should do with them. Go to the form.
Where and how are the mesh products manufactured?
We manufacture all of our upcycling products lovingly and elaborately by hand in Germany and Portugal from former fishing nets.
How are your prices determined?
Our prices are based on our high and sustainable standards for our products as well as our regular donations. We develop, manufacture and package each individual product by hand with great care and pay our employees fairly for this time-consuming but important service. Last but not least, our mission is at the heart of our work: We fight to protect the oceans. This only works thanks to the great, voluntary work of the divers from Healthy Seas and Ghost Diving. We support this important task on the water as well as their educational and prevention work on land with regular donations.
Do you have a newsletter?
Become part of our mission and subscribe to our newsletter to stay informed about new colors and products! As a welcome gift, you will receive a voucher code for 10% off your first order. Scroll all the way down to find the registration form.
How can I reach you?
Your question wasn't answered? Then please contact Melanie from our Customer Happiness team! She looks forward to speaking with you and will help you as quickly as possible.
How to reach us:
Phone: 040 76485563
(Mon.–Fri. from 9:30 a.m. to 1:00 p.m. and 2:00 p.m. to 4:00 p.m.)
E-Mail: hello@bracenet.net
Get 10% discount & regular updates!
Become part of our mission and subscribe to our newsletter to stay informed about new colors and products! As a welcome gift, you will receive a voucher code for 10% off your first order. SAVE THE SEAS, WEAR A NET!